FAQ

What products do you offer?

Our collection covers Scratching & Stretching, Litter Space Essentials, and Indoor Play & Hideaways. Products include scratchers, scratching posts, scratching panels, litter scoops, litter mats, storage bins, tunnels, ball tracks, felt cubes, and window hammocks.

How do I choose the right product?

Consider your cat's size, habits, and preferred resting or play areas. Compare the product measurements with your available space. Review any installation requirements and stated load limits, especially for elevated or mounted accessories.

Are accessories suitable for every cat?

Suitability depends on the product and the individual animal. Check the listing before purchase. Introduce unfamiliar items gradually and supervise use. We cannot guarantee that every cat will immediately use or prefer a particular accessory.

How should I clean and maintain an item?

Follow the care instructions for that product. Materials such as sisal, wood, felt, fabric, and plastic may require different cleaning methods. Do not assume an item is machine washable unless the listing or supplied instructions expressly state this.

What should I check before using a hammock or mounted accessory?

Follow all installation instructions, confirm that the mounting surface is suitable, and observe any stated weight limit. Check attachments regularly and stop use if the item loosens, becomes unstable, or shows damage.

Which payment methods can I use?

The available payment methods appear during checkout. Review the displayed currency and final total before completing payment.

How much does shipping cost?

Available shipping options and charges are displayed at checkout for the delivery address entered. Contact us before ordering if delivery availability or timing is unclear.

How can I track my order?

Where tracking is available, shipment details are provided after dispatch. Carrier updates may take time to appear after a label has been created. Contact us with your order number if you need help checking a shipment.

Can I change or cancel an order?

Email service@nrywhd.com promptly. We will review the request against the order's fulfillment status. Changes or cancellations may no longer be possible once packing or shipping has begun.

What if an item arrives with a problem?

Contact us promptly with your order number, a description of the issue, and photographs where available. Keep the packaging while we review the matter.

How do I request a return?

Email our team before mailing the item. Eligibility and costs are explained in our Return & Refund Policy. The registered business address must not be used as a return destination unless our team provides that instruction.