Shipping Policy

Availability, Costs, and Timing

Review available delivery options, charges, and any estimates before purchasing. If processing or transit information is absent, contact us before ordering. Processing and transit are separate periods; delivery estimates are not guaranteed dates.

Dispatch and Tracking

Tracking details are provided after dispatch where available. Carrier movement may appear later than label creation. Orders may arrive in separate parcels, and shipping origins may differ from our business address.

Address Corrections

Check your address carefully. Request corrections immediately; changes may be unavailable after fulfillment begins. Any proposed redelivery charge will be explained before payment is requested.

Missing or Damaged Deliveries

Contact us about delays, missing parcels, or damage with your order number and relevant evidence. If tracking shows delivery, check the delivery area and household first. We will investigate unresolved claims with the relevant provider and arrange an appropriate remedy for confirmed problems. Mandatory consumer rights remain unaffected.